The Field service engineer will be responsible for diagnosing, maintaining, and repairing equipment at customer facilities. Field service engineers need to be self-sufficient and highly motivated to ensure high operational up time. You must be detailed oriented and be able to communicate findings to various teams throughout the organization. This position will be focused on a customer factory site in Taiwan.
Responsibilities:•Requirements:
Responsibilities:
- Debug systems and perform diagnostics on failures by reviewing data logged by our product
- Provide technical support to minimize downtime
- Recognize trends and patterns in failures and provide feedback to development team to drive future designs
- Collaborate with engineering, software, and manufacturing teams as needed
- Continued development of the diagnostics knowledge base to be used for future troubleshooting
- Collaborate with customers to clearly communicate failures, troubleshooting efforts, and resolutions as needed
- Utilize case management system to document and track reported issues
- Assist with high severity requests or issue escalations as needed
- Meet or exceed customer expectations on communication, ability to triage, quality of resolutions, and overall customer experience
- Availability for occasional off-hours calls and work
Requirements:
- Advanced troubleshooting and multi-tasking skills
- Strong organizational skills
- Excellent problem-solving skills
- Strong customer facing and communication skills
- Works well in a team to help customers be successful
- 5-10 years in technical service role
- Mechanical/electrical/automation engineering background preferred
- project management skills are preferred
Carbon is an equal opportunity employer. We provide complete benefits and competitive compensation including equity ownership.You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skillsBy clicking the APPLY FOR THIS JOB button and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants, which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal Information.