Job Description
Aleph is the largest global partner of leading digital platforms, including Facebook, Twitter, LinkedIn, Snapchat, Spotify and 15 others, exclusively representing them across 50+ markets in Latin America, Europe and APAC. Our portfolio includes IMS- Internet media services with focus in Latin America, Httpool with focus in Europe and Asia, Social Snack, a social content, and creative development agency, and Wise.Blue, largest performance tech-API platform for Twitter.
About Httpool
Httpool, an Aleph company, represents the leading digital media platforms across Europe and Asia. It supports their growth as well as drives business results for traditional and native advertisers across 30 markets. Based on an innovative set of technology and performance solutions, seasoned vertical teams, and extensive market know-how, Httpool enables advertisers to connect with their audiences in the most efficient and effective ways, consistently maximizing their ROIs. Leading media platforms including Twitter, Facebook, LinkedIn, Snapchat and many others appointed Httpool as their exclusive ad sales partner across selected European and Asian markets.
Httpool is looking for a Client Solutions Manager to add their structured and customer service brilliance to our Taiwan team. You will be a part of the dynamic and supportive team within Httpool. In this role, you will be working with key advertisers and agencies to support their campaigns on platforms, from assistance with campaign creation to execution. You need to be able to work independently, be proactive and also a team player.
Main Responsibilities:
Providing excellent client service for media agencies and direct clients in each stage of the sales process: pre-sales, consulting with campaign set up optimization, analysis and creative reviewOnboarding new clients amp; upselling the existing onesUnderstanding the key customer needs and requirementsExpanding the relationships with existing customers by continuously proposing solutions that meet their objectivesEnsuring the correct products and services are delivered to customers in a timely mannerServing as the link of communication between key customers and internal teamsResolve any issues and problems faced by customers and deal with complaints to maintain trustPlaying an integral part in generating new sales that will turn into long-lasting relationships
Skills amp; Experience:Media agency background or experience in working with media agenciesUnderstanding of running performance campaignsBasic analytical skills and tools (Excel, Google Sheets, Ads Platforms)Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levelsExcellent organizational skills#HTTPOOL
Job Specification