Community Associate/Receptionist (Customer Service, Events and Sales)
the Hive, Taiwan
Job Description
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.
We are looking for an ambitious, outgoing and personable Community Associate whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Community Associate works closely with the Community Lead, Location Manager, Senior Location Manager, General Manager, and Operations Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members. Supporting the team with sales-related activities for their space, working alongside managers to meet financial goals and targets.
- Support with basic administration and data entry
- Assist with handling invoices and retrieving data for monthly reports
- Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills
- Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table to exceed the expectations of every member, improving the overall member experience
- Solve member-related issues to help foster a collaborative community
- Support with members moving in and out, for example carrying boxes, supporting with IT, helping to set up rooms etc.
- Ensure overall cleanliness and upkeep of the space is up to standard, checked by the Manager; including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc.
- Supporting and liaising with the New Projects team regarding maintenance, and improvements of space based on feedback from members and keen observation
- Support with responding to quality control checks and solve issues immediately
- Conduct location tours for potential members and pass on leads to senior team to support with meeting sales targets
- Create and execute events relating to the communities interests, with support from the senior and events team
- Escalate leads for collaboration and partnerships for events to the Manager
- Support your team on social media pages (IG stories, Facebook posts, etc) and create engaging content
- Assist with capturing up-to-date imagery showcasing the office spaces, events and community for social media
- Responsible for keeping calendars and notice boards updated
- Attend and support internal events and be a representative of your location
Requirements
- Ideally one year of experience in a customer-facing position, ideally within sales and events position however, recent graduates/school leavers will be considered
- Personable with strong verbal and written communication
- Exceptionally organised with the ability to multitask
- Thrives under pressure and solution-oriented
- University Degree is an advantage
- Proficient in basic computer skills
- Good business acumen
- Prior experience in co-working, real estate, or startup business would be an advantage
- Fluent in English Language is a plus
Benefits
- Competitive salary reflective of your growth
- Variety of discounts across our growing industry partners
- A comprehensive training academy to support your growth and longevity with us
- Education allowance to support external training
- A fun, dynamic working environment, working with a diverse, world-class team
- Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
- An extra day of leave to celebrate your birthday
- An annual dedicated day to volunteer at a charity of your choice
- Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations
WE ARE AN EQUAL-OPPORTUNITY EMPLOYER
We are committed to creating an inclusive, respectful environment th